Privacy Policy
This Privacy Policy outlines how Southern Skin Care (referred to as "the Site" or "we") collects, uses, and discloses Personal Information in accordance with Australian privacy laws.
Collecting Personal Information:
When you visit the Site, we collect specific information about your device, interactions with the Site, and details necessary for processing purchases. Additional information may be collected if you contact us for customer support. "Personal Information" in this policy refers to any information uniquely identifying an individual. Below is a list of the Personal Information we collect and the reasons for collection:
Device Information:
- Examples: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and Site interaction.
- Purpose: To accurately load the Site, perform analytics for Site optimisation.
- Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
Order Information:
- Examples: Name, billing address, shipping address, payment information (credit card numbers, bank account details), email address, and phone number.
- Purpose: To provide products or services, fulfill contracts, process payments, arrange shipping, send invoices/order confirmations, communicate, screen orders for potential risk or fraud, and provide information or advertising based on preferences.
- Source: Collected directly from you.
Customer Support Information:
- Examples: Same as above.
- Purpose: To provide customer support.
- Source: Collected directly from you.
- Disclosure: Shared with UBank.
Minors:
The Site is not intended for individuals under 18. We do not intentionally collect Personal Information from children. Parents or guardians can contact us at the address below to request deletion if a child has provided Personal Information.
Sharing Personal Information:
We share Personal Information with service providers to offer services and fulfill contracts. For instance:
- We may share information to comply with laws or protect our rights.
- We use UBank for direct deposit payments and Australia Post for shipping.
Using Personal Information:
Personal Information is used to provide services, including offering products, processing payments, and keeping customers informed about new products, services, and offers.
Retention:
Personal Information is retained unless requested for erasure after placing an order.
Changes:
The Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.
Contact:
For privacy inquiries, questions, or complaints, contact us at info@southernskincare.com.au.
If you are dissatisfied with how your personal information is handled and want to file a complaint related to privacy matters in Australia, you can contact the OAIC.
The website link for the OAIC is https://www.oaic.gov.au/, where individuals can find information on how to lodge a complaint and the necessary steps to address privacy concerns.
Last updated: [23/11/2023]
