Shipping Information:

Please allow 3-4 business days for your Southern Skin Care order to be dispatched. We are committed to ensuring a smooth shopping experience for our customers. If a particular soap is still curing, please take note of this in the description prior to purchase as soaps are required to cure between 4-6 weeks prior to shipping. These items WILL be delayed.

Return Policy:

At Southern Skin Care, we stand by the quality of our products. If for any reason you are not satisfied with your purchase, we offer a 7-day return policy. This means you have 7 days after receiving your item to request a return.

Eligibility for Return:

• To be eligible for a return, your item must meet the following criteria:
• In the same condition as received
• Unused and Unopened
• In its original packaging
• Accompanied by the receipt or proof of purchase.

Initiating a Return:

To start a return, please contact us at info@southernskincare.com.au. If your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items sent back without prior authorisation will not be accepted.

Contact Information:

For any return-related queries, feel free to reach out to us at info@southernskincare.com.au.

Damages and Issues:

Upon receiving your order, please inspect the items. If you find any defects, damages, or receive the wrong item, contact us immediately. We will evaluate the issue and take necessary steps to make it right.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (special orders or personalised items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

If you have questions about the eligibility of your specific item, please get in touch with us.

Non-Returnable Items:

Please note that sale items and gift cards are non-returnable.

Exchanges:

For a quick exchange, return the item you have, and upon acceptance of the return, make a separate purchase for the new item.

Refunds:

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed automatically to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

Contact Us:

For further information or any inquiries regarding returns, exchanges, shipping, or other matters, please contact us through our website or at info@southernskincare.com.au. We are here to assist you.